International Technical Solution Engineer
Job Type: Full-time – This role is not eligible for visa sponsorship
Work Location: United States – West Coast Preferred
COMPANY BACKGROUND
Sentient Energy equips the Smart Grid to detect, predict and deliver a more reliable and sustainable system. Our monitoring systems give utilities unique and detailed insight into operating status and fault conditions along the entire distribution grid downstream from the substation. Deployed with Public or Private LTE technology, with utility Advanced Metering Infrastructure (AMI) and Distribution Automation (DA) communications networks, our products leverage the foundational capital investment into the Smart Grid, making it more valuable and increasing Smart Grid investment returns.
JOB DESCRIPTION
Sentient Energy is looking to fill the Technical Solution Engineer which is a full‐time position in the Revenue Team organization. The Technical Solution Engineer (TSE) supports the International Revenue Team responsible for achieving sales, revenue and gross margin targets that align with those of the Sentient Energy’s international business vision and objectives.
JOB SUMMARY
The selected candidate will work closely to assist Business Director, Value Added Resellers and Partners along with utility customers to grow and promote the growth of Sentient Energy. The Technical Solution Engineer is responsible for Value-Added Solution selling. The TSE will focus on expanding the company’s business with current and emerging technologies within the Grid Modernization objectives for Utilities. Specific functions include:
- Assist Business Director, Value Added Resellers and Partners with pre-sales activities, as the technical SME
- Identify the technical needs of our targeted customers, support discovery calls and propose solutions as appropriate
- Coordinate with Value Added Resellers and Partners to support customer needs for proposals / presentations and participate in bid meetings and walk-through meetings with the customer as necessary
- Coordinate with Account Directors, Value Added Resellers and Partners to support customer relationship building and establish a trusted advisor model for customer success
- Lead & Support top level solution architectures conversations and guide customers on desirable solutions to meet the customer business needs
- Strategically position Sentient Energy’s value proposition with ROI models that support Customer Use Cases for Grid Modernization objectives
- Strong interface with the marketing / commercialization / product organization to develop high-value solutions and assist with creating specific NPI requirements which leverages / expands Sentient Energy’s solution portfolio
- Work with Product Management to provide inputs on technical requirements based on customer conversations
- Coordinate and Prioritize opportunities with Account Directors, Value Added Resellers and Partners to consistently meet and exceed quarterly and annual sales targets
- Work with Account Directors, Value Added Resellers and Partners to help coordinate pre-sales considerations and architecture solutions which support Customer business objectives.
- Establish a trusted advisor relationship with Partners and Customer (s) to drive product solution adoption and continued value of products and services
- Establish and maintain stakeholder relationships, customer experience of operational excellence, NPS and quarterly business reviews
BASIC REQUIREMENTS
- 2 to 5 years with Electric Distribution Utilities is highly preferable in a technical sales capability
- Technical understanding of overall electric operations systems, including electric power systems, distribution automation, and distributed control systems and communications.
- Proven ability to drive continuous value of the product/solution suite.
- Demonstrable experience success metrics and use case management for utility value proposition.
- Demonstrable experience with stakeholder/relationship management across multiple parties and departments within and outside of the company.
- Deep familiarity with project management tools and software including Microsoft Project and/or similar packages.
- Effective communications skills ‐ speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Innovation and creativity of value-added solutions meeting customer business needs.
- A passion for alternative energy solutions and the application of advanced technologies for a better future
- Bachelor of Science or work experience equivalent in technical field, computer science, program management or a closely related field or equivalent experience.
- Fluent in English is mandatory and Spanish is a big plus.
- High sense of urgency and “hunting” mentality.
- Energetic, curious, resourceful, highly creative and self‐motivated.
- Strong sense of ownership and accountability.
- Strong interpersonal skills: the ability to work effectively within a matrix organization and be a trusted advisor to utility customers.
- Excellent autonomous problem-solving ability.
- Excellent written and verbal communication skills.
- Able to continuously exhibit the highest levels of professional discretion as a representative of Sentient Energy in all customer relationships.
- Direct experience supporting sales activities and account management including customer communications.
- Proven understanding of all engineering discipline requirements for power systems in general.
CULTURE AND TOTAL REWARDS
Sentient Energy, Inc. offers full-time employees a significant Total Rewards Package, including:
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- 401(k) Plan (plus company match)
- Paid time off – including holidays and vacation.
- Above all, a company culture that prioritizes the growth of its employees technically, professionally, and financially.
It is the policy of Sentient Energy, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
