Engineering Services

Why It's Important

To realize maximum value from any line sensing investment, the system must be well managed. This requires knowledgeable technical resources and time.

In cases where a utility’s technical resources are limited, line sensing workload can be handled by our engineering services experts, allowing the utility to focus internal resources on strategic items and core competencies.

How It Works

Sentient Energy’s Support Services are offered in three tiers so utilities can match their objectives, technical expertise, and budgets with an optimal level of service.

Project-based services are also available including data integration services and analytics insights (formerly known as RAMP or Reliability Analytics Monitoring Program).

Support Service Tiers

Built upon the base maintenance and support that comes with every line sensor and Ample deployment, each successive tier offers more comprehensive support and services.

Services	Base M&S	Tier I Enhance Support	Tier II Fleet Management	Tier III Expert Insight
Customer Portal Access	✓	✓	✓	✓
Firmware Version Access	✓	✓	✓	✓
Basic Technical Support	✓	✓	✓	✓
Software Management		✓	✓	✓
Advanced Technical Support		✓	✓	✓
Solution Health Reporting		✓	✓	✓
User Management		✓	✓	✓
Functionality Review		✓	✓	✓
Hardware Profile Setting Analysis		✓	✓	✓
Fleet Health Monitoring			✓	✓
Grey Sky Event Monitoring			✓	✓
Firmware Management			✓	✓
Hardware Profile Management			✓	✓
Ongoing Device Commissioning			✓	✓
Quarterly Solution Review			✓	✓
Ample Insight and Analysis				✓
System Optimization Assessment				✓